Status
Public incident channel
The customer-facing place for production incident updates affecting apxlbs.com, checkout, delivery, admin access or scheduled customer work.
Current bulletin
No public incident posted.
When an incident affects paid customers or active checkouts, this card shows the summary, impact, current mitigation and the time of the next update.
Machine health
/api/health ↗Reportsok when every dependency is healthy. Degraded or down blocks release.Monitored surfaces
What we watch
Checkout and product purchase flow
Admin command center and 2FA access
Stripe and Mercado Pago payment webhooks
Resend transactional and marketing email
Cloudflare Worker, R2 delivery assets and Neon database
Response cadence
What happens when something breaks
Acknowledge
Confirm the affected surface, check /api/health, and open the matching incident playbook.
Mitigate
Roll back, pause affected paid flows, or route traffic away from the failing dependency.
Update
Post a customer-facing bulletin here and email customers directly when a paid flow is affected.
Need help?
Urgent production or paid-delivery issue
- The order number
- The email used at checkout
- When it happened (with time zone)